🔒 Legal

Privacy Policy

Last Updated: May 2026

At Hidden Pantry, your privacy is a top priority. This policy explains what data we collect, why we collect it, and how we keep it safe.

1. Introduction & Who We Are

Welcome to Hidden Pantry ("the App", "we", "us", or "our"). We operate the Hidden Pantry mobile application and its associated web services. This Privacy Policy governs your use of our mobile application and website (hiddenpantry.app).

By downloading, accessing, or using Hidden Pantry, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of our services.

For questions, contact us at: hiddenpantry.support@gmail.com

2. Information We Collect

2.1 Information You Provide Directly:

  • Account Data: Name, email address, password (hashed), profile photo, and phone number when you register.
  • Profile & Preferences: Dietary preferences, allergies, health goals, and meal plan settings.
  • Pantry & Ingredient Data: Ingredients, quantities, and expiry dates you manually enter or scan.
  • Payment Information: Subscription payment data processed securely via Google Play Billing. We never store your full card number.
  • Communications: Messages or support inquiries sent to us.

2.2 Information Collected Automatically:

  • Device information (model, OS version, unique device identifiers)
  • IP address and general location (country/region)
  • App usage data: screens visited, features used, session duration
  • Crash reports and diagnostic data
  • Firebase Analytics events and performance metrics

2.3 Information From Third Parties:

  • If you sign in with Google, we receive your name, email, and profile picture from Google.
  • If you sign in with Apple, we receive limited profile information provided by Apple.

3. How We Use Your Information

  • To create and manage your account and authenticate your identity
  • To personalise recipe recommendations based on your pantry and dietary preferences
  • To facilitate connections between users and nutritionists
  • To process subscription payments and manage billing
  • To send service-related notifications and important updates
  • To analyse usage patterns and improve app performance
  • To detect, prevent, and respond to fraud, abuse, or security incidents
  • To comply with legal obligations

4. Legal Basis for Processing (GDPR)

Where applicable, we process your data under the following legal bases:

  • Contract performance: Processing needed to deliver our services
  • Legitimate interests: Improving our app, fraud prevention, and safety
  • Consent: Optional analytics and marketing where you have opted in
  • Legal obligation: Compliance with applicable laws

5. Data Storage & Security

Your data is stored securely using Google Firebase services, including Firestore (database) and Firebase Storage (files). Data is encrypted in transit using TLS/HTTPS and at rest using AES-256 encryption.

We implement administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Our servers are located in Google Cloud infrastructure and may be located in the United States or other countries where Google operates data centres.

6. Sharing Your Information

We do not sell your personal information. We may share data in the following limited circumstances:

  • Nutritionists you subscribe to: Your name, profile, and any shared dietary information
  • Google Firebase: For database, authentication, and storage services
  • Google Play Billing: For payment processing (they have their own privacy policy)
  • Firebase Analytics & Crashlytics: For app performance and crash reporting (anonymised)
  • Legal requirements: When required by law, court order, or governmental authority

7. Nutritionist Data

Nutritionist profiles — including their name, credentials, professional qualifications, and publicly listed specialisations — are visible to all users within the app. Earnings data, subscriber lists, and private consultation details are accessible only to the respective nutritionist and our administrative team for platform management purposes.

8. In-App Purchases & Subscriptions

Subscription purchases are handled entirely by Google Play Billing (Android) or Apple In-App Purchase (iOS). We do not receive or store your full payment card details. We only receive confirmation of a successful purchase to activate your subscription. Refer to Google's and Apple's respective privacy policies for payment data handling.

9. Cookies & Analytics

The Hidden Pantry mobile app does not use browser cookies. Our website may use essential session cookies for navigation and security purposes only. We do not use third-party advertising cookies or tracking pixels on our website.

We use Firebase Analytics to understand how users interact with the app. This data is aggregated and anonymised. You can opt out via your device's advertising settings.

10. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. If you delete your account, we will delete or anonymise your personal data within 30 days, except where we are required to retain it by law (e.g., financial transaction records).

Anonymised and aggregated analytics data may be retained indefinitely.

11. Your Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal data we hold about you
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your account and personal data
  • Portability: Receive your data in a portable format
  • Restriction: Request restriction of processing in certain circumstances
  • Objection: Object to processing based on legitimate interests
  • Withdraw Consent: Where processing is based on consent, withdraw it at any time

To exercise any of these rights, or to request account deletion, please visit our Account Deletion Page or contact us at hiddenpantry.support@gmail.com. We will respond within 30 days.

12. Children's Privacy

Hidden Pantry is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal data, we will delete it immediately. If you believe a child has provided us with their information, please contact us.

13. Third-Party Links

Our app and website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information.

14. International Data Transfers

Your information may be transferred to and maintained on servers located outside your country of residence. By using Hidden Pantry, you consent to such transfers. We ensure that any international data transfer complies with applicable data protection laws.

15. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top and, for significant changes, notify you through the app or via email. Your continued use of the app after changes constitutes your acceptance of the updated policy.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us: